Frequently asked questions

General Questions

Imagine a storeroom or a warehouse.
And now imagine that you can store anything you want there literally without any effort and without leaving your doorstep.
That's Boxmotions. We make life easier for you and it's cheaper than conventional storage rooms.

It's very easy:

  1. Reserve your space and tell us what you need to store. We pick it up at your doorstep for FREE.
  2. While everything is stored in our maximum security warehouse, you have access to an online catalog with high-quality photos of all your things. This makes ordering back your stuff simple and you'll always know what you have stored with Boxmotions.
  3. With just one click you can order what you want, wherever you want, when you want and to who you want.

It's that easy, without leaving your house or work. It's like storing your things in the cloud.

Incredible, right? Start by chosing your plan and we'll amaze you with the convenience of the service.

There are a lot of reasons! The most important ones:

  • It's cheaper than a storage room or self-storage.
  • You will never pay for space you don't use. We adapt your plan month by month so that you pay only for the space you occupy.
  • It includes transportation and it's much more comfortable, easier and faster than organizing everything yourself.
  • It includes free packing.
  • You'll always have your things organized thanks to your online catalog with photos of all of your items.
  • Because we are the first storage space in the cloud in Europe and we constantly innovate to make your life easier.

Learn more about us on our home page .

Boxmotions is useful for everyone from the owner of a micro apartment to a palace, and for individuals and companies.

We may all have use for some extra space. And why not free up some extra space in a more intelligent and comfortable way?

We provide service in the metropolitan areas of Madrid and Barcelona.

Check the coverage map to see if we cover your area with FREE pickups.

We'll soon be in more cities. Tell us where you'd like to have the service .

Transportation

You can make online reservations for pick-ups and deliveries whenever you want.

Our transportation specialists can pick up and deliver your items from Monday to Saturday (except public holidays) from 11:00 a.m. to 3:00 p.m. and from 4:00 p.m. to 8:00 p.m. (subject to availability).

We'll arrive at the indicated address to pick up or deliver your stuff in the selected time slot. Our time slots have a precision of 2 hours and are subject to availability.

Customer Support

Contact us by phone from Monday to Friday from 09:30 to 19:30 and Saturday to Sunday from 09:30 to 18:30 (except holidays).

We also enjoy responding quickly to all requests that reach our email: hola@boxmotions.com

It's a piece of cake :)

It's as simple as starting out by selecting a storage plan on our website and following the instructions in the form. As we don't like paperwork, we'll only ask you for some necessary information and that you tell us when and where you want us to come pick up your things.

Have a look at our plans and select a plan just to get started . Our specialists will adapt your plan so that you only pay for the space you actually use.

Prices

Store your things in the cloud without lifting a finger.

Storage plan

You pay only for the space you actually occupy or for the number of items you have stored. As you prefer. And if at any moment you want to store less items, we reduce your rate instantly.

Transportation

The pick-up transportation is FREE of charge within the coverage area and also includes 30 min. FREE loading. The additional time spent on loading your stuff in our vehicle will be charged at 15 € for each 15 min.).

The first delivery is FREE, the following has a cost of only 9,90 € for as many items as you would like, and includes 30 min. FREE unloading at the delivery address. The additional time in your address will be charged at 15 € for every 15 min..

Note: loading/unloading in the warehouse is ALWAYS completely FREE.

FREE Packaging

All plans include our high-quality plastic boxes and wardrobe boxes for your clothes, as well as protective packaging.

Check out which option best fits your needs on our Pricing page.

Don't worry if you're not sure which plan suits you. Start by reserving a plan that seems more or less suitable and once we pick up your things, we'll adapt your plan so that you pay only for the space you actually use. Remember that we will not charge you anything until we have collected your things :)

You can get an idea of of the plan you'll need by visiting our storage plans and have a look the examples of what fits into each plan.

Don't worry if your things don't look like the example. It is only to give you an idea.

If you still have questions, we can give you a call for free or you can email us at hola@boxmotions.com and our experts will be happy to help you.

Even if you enter your credit/debit card details to make the reservation, we will not charge you anything until we have collected your items and stored them safely.

You can choose between paying on a monthly basis or take advantage of our discounts for quarterly, semiannual or annual payments. We'll charge you the first periodical fee the day we pick up your stuff, and the following fees at the expiration date of the period you have chosen. It's all automatic, so you don't have to worry about anything.

An example:
We will charge you the first subscription fee the day we pick up your things. If we have collected your things on June 6, and if you have chosen to pay on a monthly basis, we will charge you the following fee on July 6 and so on every month.

Well, no. If you add together everything you spend on Boxmotions (subscription fees + transport), in the end it's still cheaper than if you hire a conventional storage rental and organize the transport separately. And the best part is that with just a click you leave all the hard work for us.

To give you an idea: in most cases, only with the free pick-up you'll save around 300€.

Our storage plans have a minimum stay of 3 months.

But don't worry, we can deliver your stuff back before if you wish. In addition, since we include transportation and insurance, in most cases it is still cheaper, even if you use it for less than 3 months.

My stuff

You can store anything that fits in our boxes (standard boxes or wardrobe boxes) and any item that can be handled and moved by 2 people.

It's not allowed to store any of the following prohibited items:

  • Perishable objects such as food, organic or biodegradable products, animals or plants, etc.
  • Drugs/medicines or other potentially toxic chemicals.
  • Potentially dangerous objects of any kind or objects that may come out of their packaging and damage the personnel of Boxmotions, other people, the belongings of other clients, or even the warehouse facilities.
  • Illegal or illegally obtained objects or substances.
  • Objects of high monetary value, such as jewels, works of art, etc.
  • Fragile objects not properly packed to handle operations and transportation.

If you need more information, you can visit our Terms of Service

You can control and organize everything you have stored "in the cloud" with Boxmotions through your online catalog.

You can easily select the articles you want from your online catalog and tell us to send them to you with just a few clicks. You can also do it over the phone. Without leaving your doorstep, that easy.

Our transportation specialits will bring you what you want, wherever you want, whenever you want.

Here you can se an example of the online catalog.

Register and access the My Stuff page to start storing your things in the cloud.

Of course! With Boxmotions you can send your stuff wherever you want and to whoever you want.

For example, if a friend asks to borrow that bike that you have stored "in the cloud" with Boxmotions, you can share it with them and we will send it to their house. Whenever you want, we will pick it up again and bring it back to your storage. And all of this without leaving your doorstep :-)

Packing

We take care of everything!
With your storage plan you have FREE:

  • Standard boxes (60x40x35cm), sealable and dust protective made of resistant plastic.
  • Wardrobe boxes that store your clothes hanging to avoid wrinkles and to take advantage of space.
  • Plastic film to protect your items from dust and protective packaging for transport.

In addition to being FREE, using our boxes is the best way to make sure your stuff takes up minimal space.

If you believe that some of your articles require special packaging to be transported and stored, let us know and we will do everything possible to ensure that they are well protected.

Here you have a little guide for each type of box:

Standard boxes (60x40x35cm): To give you an example, one box can hold 10 pairs of shoes, 25 shirts or 10 sweatshirts. See box.

Wardrobe box : Usually fits between 10 and 25 hanging pieces of clothing, depending on their thickness. See wardrobe box.

When in doubt, round up. If you end up with boxes to spare we bring them back empty at no extra cost :-)

If you still have questions, write us at hola@boxmotions.com or give us your phone number and one of our sales agents will give you a hand.

Of course. Here you have what it takes to become a box-packing guru

  • Distribute the weight evenly between your boxes. Remember that the maximum weight per box is 25 kg .
  • Place the heaviest objects in the bottom of the box so they don't destroy whatever they have underneath.
  • Group your belonings based on the things that you'll probably need back at the same time. For example, gloves, ski jacket and ski goggles go in the same box.
  • Roll not fold. Even if it doesn't look like it, by rolling your clothes they'll take up less space and get less wrinkly.
  • Optimize the use of space by putting small things into bigger ones. For example, place your socks inside your shoes.
  • If you're going to store something fragile, you should wrap it in newspaper so it's not directly in contact with the walls or other items inside the box.

Of course! You can store any type of object that can be handled and lifted by 2 people as long as it meets the conditions. For more info, you can see " What can I store and what not? " in this same page.

Security

Don't worry, we've thought of everything ;-)

Our maximum security warehouse is under 24-hour video surveillance and is connected to a central security alarm. In addition, it is properly prepared to prevent fires and handle humidity and ventilation. For even more security, only authorized Boxmotions staff can access it.

Never! The boxes will not be opened during your stay in the warehouse. We will in fact seal them with plastic straps at the time of collection.

We guarantee full confidentiality and privacy of all the things you have stored in Boxmotions.

Your online catalog is completely private, and only you can access it with your username and password. However, although you're the only one who can see the photos, if you prefer, you can choose that we don't take photos of your things.

We also seal all Boxmotions standard boxes with single-numbered plastic strap seals to make it clear that it has not been opened during the storage period.

For increased security, the warehouse is not open to the public, and only authorized Boxmotions personnel can access it.

But don't worry, you can always schedule a delivery and we'll bring you what you need where you need it. If you have a unique situation, don't hesitate to contact our team and we'll be happy to help you.

Yes, it's our obsession. Our warehouse is prepared to store your things in the best way possible. In addition, the Boxmotions transportation specialists will treat your things with exquisite care and will pack them for FREE.

In addition, in case something happens, Boxmotions' insurance covers up to €250 per box/item up to a total of € 2,500. You can view Terms of Service for more information.